This job can be tough especially when required to do daily property maintenance duties as well as responding to requests from residents. Here are some tips to ensure an effective and satisfactory experience for everyone involved:
- Make sure all issues are answered, no matter how small. Tenants and customers are driven away by poor maintenance and slow response time to requests
- Respond to requests in a timely manner. You will get overwhelmed by the amount of maintenance requests you receive, but if you do not respond, in a reasonable amount of time, you are risking a damaged relationship between you, your customers, and your reputation
- Look at technology-based solutions, which could lighten your load for responding to requests. Requests can be organized automatically, online.