For building manager, things can get hectic. You might be having small and large scale issues all in the same day. Avoid having your tenants leave you with comments such as “inadequate” or “unresponsive” around renewal time. The big question is not how can you fix all your problems in one day, but how you can make each one of your tenants feel like their problem is the most important problem, even if you cannot be there right away.
Hire a maintenance supervisor. Online requests are automatically entered with a time and importance level, then the orders can be updated by the maintenance personnel. Respond to requests within the hour, regardless of the importance level.
Once the work is done, follow up to ensure job completion and customer satisfaction!