With so many cleaning services around, it can be hard to market for your niche. We have a few tricks up our sleeve that help us get and maintain the same clients year after year.
- Actively listen and build authentic rapport – To actively listen, means to listen with intent. It also means to listen to your clients thoughts without chiming in. Ask them what it is they truly want out of your service. Ask them what can you do to make their experience unforgettable. Actively listening to what a client wants allows for a more personal, customizable experience, so that you can go above and beyond for them. It also establishes trust and rapport. Listening creates space for this connection to happen. Having a personal connection with clients is very important and most companies like hiring people who they connect with.
- Be professional – Show up on time, do a diligent job, and communicate promptly and often. Being professional is an obvious tip for companies, but make sure you know how important these little details are. Here, at Summit, we make sure our employees have the tools they need to know what they are doing and exceed expectations.
- Get the job done right! – This is probably the most important of all of these tips. Summit prides ourself on our work ethic. We work efficiently, but never compromise quality for time. Connection, rapport, and listening don’t mean anything if they aren’t backed up with doing a proper job! Go above and beyond, exceed their expectations, and deliver excellent results. Your clients will be sure to come back